MOlly sterling,

office manager


Molly joined the Shaker Heights team as the office manager in 2021. She graduated with a bachelor’s degree from Xavier University and brings more than five years of client service experience from both the veterinary and human healthcare fields. 

Molly has always been passionate about animals. Her first job out of college was working at a nature center where she facilitated nature experiences for guests of all ages. Molly’s passion for native wildlife evolved into a strong interest in the animals that we adopt into our families and homes, and she wanted to use her skills and experience to help people strengthen their connection to their pets while providing them with healthy and happy lives. Her role at SHAH allows her to fulfill that by supporting the doctors and team members on the front lines as they provide high-quality care to our clients and patients. 

Molly’s dedication to SHAH is strengthened by her pride in the quality of medicine and by her alignment with the hospital’s goals for the future. She appreciates SHAH’s values of teamwork and low-stress handling and is thrilled to be leading the team at such an exciting time of growth and modernization. 

At home, Molly has a dog named Murphy and a cat named Fern. A fun fact about her is that she loves snakes and once had a pet snake named Jack Skellington, who is now in the excellent care of a nature preschool in Cincinnati. When she’s not at the hospital, you might find her exercising, riding her bike, hiking in nature, or reading on her front porch with Murph. Family is everything to her and she looks forward to serving the SHAH family!

Heidi Tobin,

registered veterinary technician

Fear Free Certified Professional.

Heidi joined SHAH as a veterinary assistant and has continued with us as a registered veterinarian technician since 2017.  She has an uncommon loving devotion to animals of all shapes and sizes. Caring for animals is her passion.  Heidi graduated with an Associate of Applied Science degree in Veterinary Technology.

Heidi shares her home with three cats, three dogs and her husband. Two dogs, Samson and Delilah, and one beautiful kitten, St. Thomas of Shaker Heights, were welcome additions to the Tobin family by way of rescue through Shaker Heights Animal Hospital.

“I love coming to work at SHAH! I am constantly inspired by the love we all share for our animal friends.”

Heidi loves hanging out with her pets and husband, watching Netflix and movies.  She also enjoys walking her dogs, caring for feral cats, and gardening.


Veterinary Assistant

Fear Free Certified Professional.

In the summer of 2021, Zoë joined the Shaker Heights team with 5 years of animal care experience, has completed her certification for Fear Free Professional, and is currently in school to be a registered veterinary technician.  

The opportunity to join the SHAH team as a veterinary assistant has fulfilled her childhood dream of working with and caring for animals. Zoë is excited to be part of a small practice with a close-knit team allowing her to work closely with clients and their pets. She hopes to continue to provide your pets with the highest quality of care as she continues to learn and grow.

When Zoë is not studying, she enjoys spending time with her family, 3 dogs, and 1 cat! She is an ambitious mom of a 2-year-old boy too, Zoë does it all!




Veterinary Assistant

Fear Free Certified Professional.





Veterinary Assistant




DAVID Seider,

Veterinary Assistant




Maura Sorrell,

Veterinary Assistant

Fear Free Certified Professional.




Laura Abbott,


Fear Free Certified Professional.


Laura joined the SHAH family in 2018. She has been in and out of the veterinary field for over 15 years. She loves all animals and has three cats. She is also the mother to a wonderful son and enjoys spending her free time with her family, reading and watching movies.



Vanessa joined the SHAH team part-time in 2021 with 10 years of experience in the veterinary field. 

Since 2010 Vanessa has been actively involved in the animal advocacy community such as Goddard’s Law, community outreach, foster care, and more! After being a long-standing board member with ‘Friends of the Cleveland Kennel’ and support from her peers, Vanessa formed her own non-profit 501c3 in the summer of 2017 called Remi’s Pet Recovery which she is now able to dedicate her life to pet recovery & rescue work throughout Ohio. 

In her spare time, Vanessa spends most of her time with family, friends, and her beloved four-legged family members. She was lucky enough to be a stay-at-home mom to all four of her wonderful children, her greatest accomplishments! She now spends most of her time with her trapped rescues Bella the Chihuahua and Argus the Great Dane! 


administrative assistant &


Brittney joined the Shaker Heights team in 2021 after relocating from Columbus, OH. She has 4 years of experience in the veterinary field. 

She is what you would call a jack-of-all-trades. Her career in veterinary medicine started out with reception, she then acquired her certification for Veterinary Assistant, and has performed both duties before joining the administrative side of veterinary medicine. Some of her biggest motivators to join the veterinary field were client outreach and education. She is excited to grow with the Shaker Heights team and work behind the scenes. 

In her spare time, Brittney enjoys hiking/backpacking, reading, volunteering with the Metroparks, or hanging out with her boyfriend and senior cat Ruby. If she had a choice she would spend most of her free time exploring nature & reading outside with some tea. 





Charlotte loves to welcome our clients by jumping up on the reception desk to say “hello”. She also likes to help our receptionists by lying across the computer keyboard or draping herself around their shoulders and supervising their work.


In loving memory of Josie (January 2022).

Josie loves to “talk,” and if you’re not paying attention to her she will let you know – especially when she wants her morning treats! She also doubles as a paper weight and a pen re-locator for our veterinarians and office manager.

Mama Cat

In loving memory of Mama Cat (October 2018). 

Mama may not look like she’s paying attention, but nothing gets past her. When clients arrive with their cats she is always available for a thorough carrier inspection to see what’s inside. She keeps everyone in check here at the hospital.