Molly,

Hospital Manager

Molly joined the Shaker Heights team as the office manager in 2021. She has a bachelor’s degree from Xavier University and brings more than seven years of client service experience from both the veterinary and human healthcare fields.

Molly has always loved animals. What began as a passion for wildlife evolved into a strong interest in the animals that we adopt into our families and homes, and she wanted to help people strengthen their bonds with their pets while providing them with healthy and happy lives. She fulfills that desire through supporting the doctors and team members on the front lines as they provide high-quality care to our clients and patients.

Molly’s dedication to SHAH is strengthened by her pride in the quality of medicine and by her alignment with the hospital’s goals for the future. She appreciates SHAH’s values of teamwork and low-stress handling and is thrilled to be leading the team at such an exciting time of growth and modernization.

At home, Molly has a dog named Murphy and a cat named Fern. When she’s not at the hospital, you might find her exercising, hiking in nature, or reading. She is honored to serve the SHAH family!

Laura,

LEAD CLIENT CARE COORDINATOR

Fear Free Certified Professional.

Laura joined the SHAH family in 2018. She has been in and out of the veterinary field for over 20 years. She loves all animals and has three cats. She is also the mother to a wonderful son and enjoys spending her free time with her family, reading and watching movies.

ANDREA,

CLIENT CARE COORDINATOR

Andrea joined the SHAH team in March 2022 and brings with her five years of customer service experience. Although she is relatively new to the veterinary field, she has a strong passion for our patients and she is thrilled by the challenge that each day brings. She loves to learn about client relations and small animal medicine, and she is currently enrolled in a Small Business Management program at Tri-C.

When she’s not at the hospital, Andrea enjoys writing poetry, painting and baking. She loves animals and has a terrier/beagle mix at home named Bella. Andrea loves all things Disney and can’t wait for her upcoming trip to Disneyland where she will live out her Disney park dream.

NOELLE,

CLIENT CARE COORDINATOR

Noelle joined the Shaker Heights team at the beginning of August 2023. She brings with her several years of customer service experience, as well as a Bachelor of Fine Arts degree in musical theatre, which she sometimes refers to as her degree in empathy.

Though she has only been in the veterinary field for a short time, her love of animals spans her whole life. She grew up in rural Shreve, Ohio, where she loved to play with her family’s dogs and cats. She also spent years horseback riding and barrel racing. After growing up with them, she is partial to chocolate labrador retrievers and cats.

Outside of the hospital, Noelle can be found singing, acting, and dancing on stage. She also loves reading, doing puzzles, hiking in nature, and spending time with her cat, Yue.

Lisa,

ADMINISTRATOR

Lisa joined SHAH in 2016 and brings with her over 15 years of experience in business and employment law. She is a graduate of Kent State University and Ohio University.  She works behind the scenes to ensure the hospital runs smoothly. Her responsibilities include accounting, human resources and marketing.  She is an active member in the Chagrin-Lee Merchant Association, Lee Road Development Stakeholder Group, and Chagrin-Lee BID Steering Committee. Outside of work, she enjoys traveling, interior design, yoga, and running.

Charlotte

In loving memory of Charlotte (March 2023).

Charlotte loves to welcome our clients by jumping up on the reception desk to say “hello”. She also likes to help our receptionists by lying across the computer keyboard or draping herself around their shoulders and supervising their work.

Josie

In loving memory of Josie (January 2022).

Josie loves to “talk,” and if you’re not paying attention to her she will let you know – especially when she wants her morning treats! She also doubles as a paper weight and a pen re-locator for our veterinarians and office manager.

Mama Cat

In loving memory of Mama Cat (October 2018). 

Mama may not look like she’s paying attention, but nothing gets past her. When clients arrive with their cats she is always available for a thorough carrier inspection to see what’s inside. She keeps everyone in check here at the hospital.